Privacy Policy

Effective Date: January 1, 2025

Trust Home Buyer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trusthomebuyer.com or submit information through our forms.

Information We Collect

We collect information you voluntarily provide when you submit our contact form, including:

• Property address
• Full name
• Phone number
• Email address

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry about selling your property
• Provide you with a cash offer for your property
• Communicate with you via phone, text message, or email about your property and our services
• Improve our website and services
• Comply with legal obligations

Consent to Communications

By submitting our contact form with the consent checkbox selected, you expressly consent to receive communications from Trust Home Buyer, including:

• Phone calls (including from automated systems)
• Text messages (SMS)
• Emails

These communications will be related to your property inquiry and our cash offer services. You may withdraw your consent at any time by contacting us.

How to Unsubscribe

You can opt out of our communications at any time by:

• Replying "STOP" to any text message
• Clicking "unsubscribe" in any email
• Calling us at (226) 212-9292
• Emailing us at trusthomebuyer0@gmail.com

We will process your unsubscribe request within 10 business days as required by Canada's Anti-Spam Legislation (CASL).

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., CRM systems, communication platforms)
• Real estate lawyers for closing transactions
• As required by law or to protect our rights

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for communications

To exercise these rights, please contact us using the information below.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Trust Home Buyer
London, Ontario, Canada
Phone: (226) 212-9292
Email: trusthomebuyer0@gmail.com